Policies

Privacy Policy

Disclaimer

Evolve Sport & Cycle collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.

The privacy policy (the “Privacy Policy”) described below covers the entire Evolve Sport & Cycle website (“the Site,” “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy.

Collected Information

When you place an order, submit your account information or participate in Evolve Sport & Cycle promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). As a security measure, we will not retain your payment information within the website. Evolve Sport & Cycle will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.

In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At Evolve Sport & Cycle, we understand and recognize that we must maintain and use customer information responsibly.

Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including viewing our showroom, placing an order or logging into any other Evolve Sport & Cycle membership-related services.

Additional Means of Obtaining Information

Cookies

As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.

Information Sharing with Outside Parties

Evolve Sport & Cycle will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

Age Requirement

The Evolve Sport & Cycle website is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.

Security

We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from Evolve Sport & Cycle employees and corporate partners to ensure your personal information is always kept safe.

Modification of Policies

It is at our sole discretion that Evolve Sport & Cycle may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.

Summary

Evolve Sport & Cycle takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.

If you have questions or suggestions regarding our privacy standards please contact us.

SHIPPING POLICY

Delivery and Shipping Costs

Orders placed on Evolve Sport & Cycle are shipped within 24-48 hours (Monday to Friday) following the completion of a purchase. Just like you, we love sports so we understand how excited you are to receive your order as soon as possible. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or reasons outside of our control. We appreciate your patience.

We ship with Canada Post.

What are the shipping costs?

Standard shipping is free for all orders of $99 or more (before applicable taxes). Please note that oversized products incur a $10 shipping surcharge. The surcharge is in addition to the cost of shipping, oversized items are indicated as such on their product page.

Customers can select Standard or Priority Shipping at any time during the check-out process prior to confirming their final order. Once the order is confirmed, shipping options cannot be changed. The customer is solely responsible for Express/Expedited/Priority Shipping costs.

-Standard Shipping delays will vary between 2 to 7 days depending on location.
-Evolve Sport & Cycle cannot be held responsible for shipping delays caused by the shipping carrier.

Where are orders shipped from?

Orders are shipped from Prince George, BC or Quesnel, BC Canada. 

What are your shipping times?

Delivery time of a purchased item depends on the shipping destination and the shipping method selected during checkout. Orders are shipped during business days (Monday to Friday excluding holidays). All in-stock orders ship within 1-2 business days following credit card authorization and verification.

When will I receive my tracking number?

Tracking numbers are automatically sent by email once your order has been shipped. Once you receive your tracking number, you will be able to follow your package from our store to your home on the Canada Post website. Please allow up to 24 hours following the reception of your tracking number for a first update.

Do you ship internationally?

At the moment, we only ship to British Columbia, Canada.

Online Return Policy

To assure you are fully satisfied with every item you purchase from Evolve Sport & Cycle, you may return an item within 30 days following the reception of your order for a full refund.

To initiate a return, you must contact Customer Care 250-564-6002 or by email. A Customer Care representative will initiate your return, supply you with Return Authorization (RA) number. This number will be emailed to you with detailed instructions on returning your item(s).

Return Instructions

1. Contact Customer Care at 1-250-564-6002 or by email . A Customer Care representative will initiate your return, supply you with a Return Authorization (RA) number.
2. To ensure a refund, the item(s) must be returned in perfect condition, unused and unworn, in its original packaging and with any paperwork, parts and/or accessories it came with to ensure a refund (a product considered in perfect condition will have all its labels and tags still attached to the item).
3. Ensure the Return Authorization (RA) number you received via email is enclosed with the item(s) being returned. Returns sent without a Return Authorization (RA) number will delay processing of your return.
4. Remove all extra labels from the outside of the box.
5. Send the return package to the address indicated on the email you received from the Customer Care Team.

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. 

We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.

All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.

To receive credit, items must be returned within 30 days of the order date . The postmark date of the return package will be considered the return date.

You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).

Return Exceptions

Our Online Return Policy does not apply to all items.

Certain products are exempt to our Online Return Policy. Exemptions are as follows:

Base Layers, Undergarment, Jock Straps and Mouth Guards – For hygienic reasons, all base layers, undergarments, jock straps and mouth guards are final sale and are not eligible for a return.

Skate Modifications – Sharpened and/or custom molded skates are not eligible for a return. Do not sharpen or mold your skates until you are certain your purchase is final.

Stick Modifications – Hockey Sticks – Returns are not accepted for taped or cut-down  (sized) hockey sticks.

Defective Item

If you receive an item that is damaged or defective upon arrival, please contact Customer Care at 1-250-564-6002 or by email . You must contact Customer Care before attempting to return the defective item to avoid any associated shipping fees. Failure to contact Customer Care prior to shipping the item to be returned, will result in the sender being responsible for all return shipping charges.

Please prepare a detailed description and provide supporting photographs of the damage or defect before contacting Customer Care to help describe the issue.

Wrong Item, Colour or Size

Should Evolve Sport & Cycle ship you an incorrect item, please contact Customer Care at 1-250-564-6002 or  by email . You must contact Customer Care before attempting to return the item to avoid any associated shipping fees. Failure to contact Customer Care prior to shipping the item to be returned, will result in the sender being responsible for all return shipping charges.

Exchanging an Item

Please note, no exchanges are accepted, products must be returned for a refund only if deemed unsatisfactory and a new replacement order must be placed. If you wish to exchange an item, you must first return the item by following our Return Instructions and order a new item at evolvesportandcycle.com.

Product Warranties

For additional information on the product warranty for a specific item, please refer to our Warranty Guideline Page.

Please contact Customer Care at 1-250-564-6002 or by email with any questions regarding returns, defects and warranties.

PRODUCT WARRANTY

The vast majority of products sold on evolvesportandcycle.com are covered by the manufacturer’s product warranty.

Not all manufacturers handle warranty replacements the same way.

To initiate a warranty claim, please contact the manufacturer directly within the product’s given warranty period.

HOCKEY STICK WARRANTY

Should a composite hockey stick or blade brake due to a manufacturing defect, within 30 days of purchase, it may be eligible for replacement.

Please initiate a warranty claim by directly contacting the manufacturer’s warranty department. Proof of purchase is required.

Manufacturer: CCM

warrantyccm@ccmhockey.com
ccmhockey.com/playerstickswarranty.html

Manufacturer: BAUER

warranty.canada@bauer.com
1-888-509-6875
bauer.com/en-CA/stickwarranty

Manufacturer: TRUE

warranty@true-sports.com
855-377-8783
true-hockey.com/warranty-information/

Manufacturer: WARRIOR

1-866-966-6092

HOCKEY SKATE WARRANTY

Manufacturer: CCM

warrantyccm@ccmhockey.com
ccmhockey.com/otherwarranty.html
Warranty period (days): Skates (upper) – 90 | Holder & Chassis – 365 | Runners – 365

Manufacturer: BAUER

warranty.canada@bauer.com
1-888-509-6875
Warranty period (days): Skates (upper) – 90 | Holder & Chassis – 365 | Runners – 90

HELMETS & FACE PROTECTION

Manufacturer: CCM

warrantyccm@ccmhockey.com
ccmhockey.com/otherwarranty.html
Warranty period (days): Helmets – 90 | Facemasks & Visor – n/a

 Manufacturer: BAUER

warranty.canada@bauer.com
1-888-509-6875
Warranty period (days): Helmets – 365 | Facemasks & Visor – 90

Manufacturer: WARRIOR

1-866-966-6092
Warranty period (days): Helmets – 365 | Facemasks & Visor – n/a

PROTECTIVE EQUIPMENT

Manufacturer: BAUER

warranty.canada@bauer.com
1-888-509-6875
Warranty period (days): Shin, Shoulder, Elbow Pads – 90 | Pants, Girdles – 90 | Gloves – 90 | Jocks, Undergarment – 30

Manufacturer: CCM

warrantyccm@ccmhockey.com
ccmhockey.com/otherwarranty.html
Warranty period (days): Shin, Shoulder, Elbow Pads – 90 | Pants, Girdles – 90 | Gloves – 90 | Jocks, Undergarment – 30

Manufacturer: TRUE

warranty@true-sports.com
855-377-8783
true-hockey.com/warranty-information/
Warranty period (days): Shin, Shoulder, Elbow Pads – n/a | Pants, Girdles – 90 | Gloves – 90 | Jocks, Undergarment – n/a

Manufacturer: WARRIOR

1-866-966-6092
Warranty period (days): Shin, Shoulder, Elbow Pads – 30 | Pants, Girdles – 90 | Gloves – 30 | Jocks, Undergarment – 30

ACCESSORIES & BAGS

Manufacturer: BAUER

warranty.canada@bauer.com
1-888-509-6875
Warranty period (days): Accessories – n/a | Bags – 90

Manufacturer: CCM

warrantyccm@ccmhockey.com
ccmhockey.com/otherwarranty.html
Warranty period (days): Accessories – n/a | Bags – 90

Manufacturer: BLUE

info@blue-sports.com
1-800-835-7557
Warranty period (days): Accessories – 30 | Bags – n/a

Manufacturer: WARRIOR

1-866-966-6092
Warranty period (days): Accessories – n/a | Bags – 30